In: Business and Management

Submitted By tpali
Words 4822
Pages 20
Virtual University CIIT
Course title: Business Communication
Course Code: 400
Instructor:Attiya Siddiqi (Assistant Professor)
Introduction:Ms.Attiya Siddiqi has done her masters in English language/literature from the university of the Punjab. She has been associated with CIIT since the last 10 years and is teaching Business Communication, Report Writing Skills and courses of literature to graduate and undergraduate levels.
Part A lectures 01-12

The process of sharing through which messages produce responses Mary Munter Sharing
Medium (channel) Improving your communication skills will enable you to establish better working relationships. Poor workplace communication skills will have negative effects on your business relationships and may result in decreased productivity. These 7 keys will help you unlock the door to successful communication not only at work, but also in all your relationships.
Feedback Personal contact is important. People relate to one another better when they can meet in person and read each other’s body language, so they can feel the energy the connection creates. If personal contact is not possible, the next best way to connect is by talking on the telephone. Develop a network. No one achieves success alone. Make an effort to become friends with people in different departments within your company, meet new people in your community, and look for experiences or interests you have in common
Always be courteous in your communications with others. Courtesy lets people know that you care. The words “Thank You” show that you appreciate a person’s efforts. Try saying, “would you please...” instead of just, “Please...” You will sound less dogmatic.

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