Barbara Norris Case-

In: Business and Management

Submitted By clyburn123
Words 1130
Pages 5
As you are aware, Barbara Norris has recently been promoted as nurse manager in the General Surgery Unit (GSU) here at Eastern Massachusetts University Hospital (EMU). She has inherited a unit with the lowest employee satisfaction scores and highest employee turnover rate among all the departments at the hospital. GSU is known for its culture of confrontation, blaming, and favoritism. Additionally, the staff that has remained is dissatisfied, unmotivated and does not function as a team to deliver care. As a result of the lack of unity, GSU’s patient satisfaction scores, although average, have been declining steadily over the past few years.

One of Barbara’s main objectives for accepting the position was the challenge to try to turn the unit around. While Barbara has a tough job ahead of her, she is off to a good start in showing the staff that she is genuinely interested in hearing their problems and concerns. The purpose of this memo is to analyze the main issues in the unit and offer recommendations to solve them.

The Off-site
In an off-site workshop that Barbara conducted earlier this week, the GSU staff revealed to her several problems in the unit. Megan Mahoney, who had only been on the unit for one year, expressed her disappointment with some of the senior nurses. She said, “You make me feel like I am doing everything wrong but won’t address me directly or in a straightforward manner” and “you said you were tired of me and all of my questions and called me a pest!”

Louise Scribner, who worked in GSU for 23 years, complained about the support asked for by the younger nurses and patient care assistants. Her response was, “I barely have time to do my own job…we have too few nurses in the ward and because some of that staff is inexperienced to boot, I am put in the position to pick and choose the care I can give.”

Jennifer Goodwin’s main issue was…...

Similar Documents

Anita Norris

...|-Flexibility: Since ETFs are listed on an exchange, you can | |- Flexibility and no minimums: you can buy and sell them at whatever | |buy and sell them at whatever price they happen to be trading | |price and number of shares. | |at during the day just as with stocks. | | | | | | | |-Low costs: The expenses of ETFs are not only well below those| | | |of traditional mutual funds, but in many cases even less than | | | |the expenses levied by their index fund counterparts. | | | | | | | |-Tax efficiency: When a mutual fund manager sells a stock for | | | |a gain, shareholders in the fund are responsible for tax, | | | |regardless of whether they've sold their fund shares. | | ......

Words: 798 - Pages: 4

Barbara Reis

...MiIntroduction In order to make this essay I had to, first and foremost, to choose the person that I would describe and analyze which was a challenge for me being that I don't know most of the persons in charge of the media institutions in Portugal (and much less from foreign countries). Finally, I decided to chose Público, a journal in Portugal of my liking. Having decided for this media institution I chose to describe the editor-in-chief of the said institution, Bárbara Reis. Description of Bárbara Reis and her most important achievements Bárbara Reis started young, she was only seventeen years old when she tried to follow the path she believed to be hers, becoming a photographer and it was at this time she started working on Expresso, another Portuguese newspaper where she learnt, quoting her own words, how to write. Two years later the newspaper Público was founded and it's founders hired her straight away and there she worked normally for some years until she was twenty-one or twenty-two, even she doesn't know for sure; at this time, she was infuriated at the newspaper publishing in a daily fashion a brief news about children starving in Somalia and expressed her opinion "either we don't talk about this at all or we do something worth doing!" and was overheard by the at the time director of Público who told her "you are absolutely right, go to Somalia" and she went, making a change in her career, staying there for one month. When she was twenty-five, she was......

Words: 1574 - Pages: 7

Barbara Norris: Leading Change in the General Surgery Unit

...Barbara Norris facing many difficulties. The GSU which she lead is currently short-staffed and does not perform as she expected. Her staffs have low morale and low motivation to do their daily job. On top of that, there is a cultural issue where confrontation, blaming, and favoritism are typical in her unit. She also facing a budget problem where overtime has been eliminated due to cost cutting measure implemented on the hospital. The budget cut make it difficult to Barbara to allocate a right personnel in case of some staff take a personal or vacation leave. In many cases, she has to rely on nurses from general float pool to cover the staff on leave, but this often lead to negative effect to her staff dynamics because the substitute nurses is not familiar with the GSU. There are three broad problem Barbara has to solve: lack of collaboration and teamwork, staff conflict either within her unit or within the hospital, and lack of transparent performance appraisal procedures. All of this three issues need to be address simultaneously to ensure that the unit perform as Barbara expected. It is evident that there is conflict between junior nurses, senior nurses, and PCAS’s which lead to ineffective collaboration among them. Junior nurses feels like the don’t belong to the team and they don’t get positive feedback from senior nurses. On the other hand, senior nurses feels that many junior nurses and PCA’s are incompetent and feel overwhelmed to support them. To solve this......

Words: 441 - Pages: 2

Barbara Fassbinder

...Barbara Fassbinder Barbara Fassbinder graduated from high school in 1971; she married Dave Fassbinder before earning a nursing degree from the University of Iowa in 1975. Barbara’s husband was a commercial bee raiser. Barbara and her husband had three children. They lived in a small Midwestern town, happily married. Barbara worked as a Registered Nurse at Memorial Hospital in Prairie du Chien, Wisconsin; she lived about 15 miles east of her home in Monona, Iowa. Hilchey, from New York Times stated, one night, in August 1986, Barbara was called in on her day off to work the night shift, she agreed to come in that night; it was early that morning, Barbara and the other nurses and doctors were trying to save the life of a sick young man brought into the emergency room, it was at that moment when Barbara was removing the IV line from the man, she covered the site with a two by two inch pad of gauze, but the man's blood seeped onto her gloveless hands, which had scratch marks because of a weekend of gardening, which left her hands pone to infection. The man died later in the night after doctors tried to resuscitate him. An autopsy later showed that the man died of AIDS. After the incident, 15 employees tested negative; Barbara eventually discovered that she could not give blood due to the infection. She became the first health care worker documented to have contracted HIV other than through a puncture; universal precautions were not required at that time. In......

Words: 540 - Pages: 3

Barbara Norris Facing Many Difficulties. the Gsu Which She Lead Is Currently Short-Staffed and Does Not Perform as She Expected. Her Staffs Have Low Morale and Low Motivation to Do Their Daily Job. on Top of That, There

...Case Barbara Norris: Leading Change in the General Surgery Unit باربارا نوريس التغير القيادي في الجراحه Harvard Business Review Boris Groysberg Nitin Nohria Deborah Bell March-13-2009 or 617.783.7860 It was 10 PM and Barbara Norris, nurse manager for the large General Surgery Unit (GSU) at Eastern Massachusetts University Hospital (EMU) sat down at her desk to catch her breath. She had been on the unit since 6:30 AM but planned to stay for another two hours to help with the transition from the second to third shift and the orientation of two registered nurses (RN) from the float pool. It had been one month since she had assumed the nurse manager role for the troubled unit. During this time she felt, as she did this evening, tired and overwhelmed. As nurse manager she was responsible for managing the staff, scheduling and budget for the unit. Her 33-person staff included 25 RNs and eight patient care assistants (PCAs). In her first month as nurse manager she had already lost two RNs and in the six months prior to her joining the unit three RNs had left. But because of the recently instituted hiring freeze at EMU, Barbara was not able to replace some of these positions. The unit was short-staffed; stress levels were high and employee morale low. In fact, GSU had the lowest employee satisfaction scores and highest employee turnover rate among all of the departments at EMU. And although its patient satisfaction scores......

Words: 2565 - Pages: 11

Santa Barbara

...Phung Tran October 27, 2014 WAC 101 Evaluating Essay Santa Barbara A week before Labor Day, one of my friends asked me if I wanted to visit Santa Barbara, and I said yes. I had been looking forward to this two day weekend trip because it would be the first time I had traveled to a place that is far away from Arizona without my family. Early Saturday morning, I packed up my clothes in a huge black backpack that looked much more like a hiking backpack. Then I was ready to go to the bus station. It was still dark when I reached the bus station to go to Santa Barbara, and very few people lined up behind me in the station. I was nervous looking around but I was also very excited to begin my first independent adventure to a gorgeous place called Santa Barbara that known for its beautiful mountain landscape and its exquisite beach. After fifteen hours in the bus, I finally reached my destination and settled down in my hotel. My first view of Santa Barbara’s landscape, the place was wrapped around by a long range of mountains that were covered by a thick green layer of grass and trees. Alongside the hill, there were a lot flowers showing off their beautiful petals in the rays of the sunset. I could see a chunk of yellow dandelion that mixed with the green carpet of grass on the ground as my friend drove me around the mountain. The scattering of sunlight across the sky at this point painted an image of pinkish-orange color clouds that mingle with the blue sky. Opposite to......

Words: 1054 - Pages: 5

Barbara Norris Case

...Barbara Norris Case Analysis Synopsis ­ Barbara month into a management position of a unit that is ‘Troubled’ she has had no experience in managing a large units which included managing, scheduling and budgeting. The unit is short staffed, stressed and there is a high turnover with a poor culture. Indicated by the 29 one­to­one that were requested page 2 & top of 3. Worst performing unit John Frappewell (Nursing Director) needs her to ‘turn this unit around and do it fast’ could be used as a vote of confidence and a leverage point? Management have enacted a hiring freeze and stopped all overtime across the EMU Barbara has the benefit of knowing what good management looks likes with Betty Nolan her old mentor people / leadership skills (2nd last para page 2) and procedural performance reviews (top of page 3) ­ ­ ­ ­ ­ Summary Notes Problems: ­ The GSU has a history of less than effective management in the past (page 3 para2) ­ Culturally poor collaboration and teamwork (page4) ­ Performance review system is a “mystery” (page4) ­ No clear communication (page4) ­ Delegation process is unclear (page4) Over aching all this is the presence of the hospital budget cuts which makes a monetary solution difficult to enact. 29 one on ones requested on the first day does some up the feeling of resentment and negativity. Solutions Barbara clearly has an excellent grasp on what the issues are but the question is what to tackle first and where is the most benefit going to be. Her......

Words: 1058 - Pages: 5


...Barbara Hulanicki Barbara Hulanicki was born in Jerusalem in 1948 to Polish parents. Barbara and her mother later moved to Brighton, England because her father had been murdered in Jerusalem. It was in England where she attended the Brighton School of Art and it was not long after graduating where her career soon became to fall into place. Barbara, “entered and won a competition in London for beachwear in 1955, which began her career in fashion as a freelance fashion illustrator, working for various magazines like Vogue, Tatler and Women’s Wear Daily”. () These magazines would be considered mentors to Hulanicki as they were her stepping stone into the world of fashion. “Barbara was influenced by Art Nouveau and Art Deco,” () Art Deco is used mostly in household object and in architecture. Hulanicki loved to make household objects, like couch cushions and even sold them in her boutique “Biba". Art Nouveau is characterized by, “linear designs and flowing curves based on natural forms”. Barbara’s designs were elegant, simple and fit the natural form at the time which was a slim fit for women. In 1963 Barbara and her husband, Stephen founded Biba. Barbara Hulanicki helped connect youth culture to fashion. Fashionable clothing was not targeted to the youtnger generation and it was to expensive for any teenager to purchase. Barbara made it clear that a person does not need to be wealthy to look fashionable. The evolution of Biba started extremely fast and......

Words: 1716 - Pages: 7

Anitia Norris Model Management

...S ANITA NORRIS MODEL MANAGEMENT w 9B10D013 Authorized for use only in the course BSAD 471 Strategic Management at St. Francis Xavier University taught by Brad Long from Jan 05, 2015 to Apr 17, 2015. Use outside these parameters is a copyright violation. Prashob Menon and Paul Lee wrote this case under the supervision of Professor John Haywood-Farmer solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors might have disguised certain names and other identifying information to protect confidentiality. Richard Ivey School of Business Foundation prohibits any form of reproduction, storage or transmission without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Richard Ivey School of Business Foundation, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail Copyright © 2010, Richard Ivey School of Business Foundation Version: (A) 2010-09-10 On March 17, 2010, Anita Norris, owner of Anita Norris Model Management (ANMM) of London, Ontario was contemplating the future of her business. In the two years since Norris started ANMM, the business had grown quickly through her efforts to pursue any revenue stream that......

Words: 7564 - Pages: 31

Gender by Barbara Bradford

...The Movements of Women’s Rights Gender & Equality Barbara Bradford Sept. 9, 2015 Instructor: Jennifer Moore-Ambrosia Southern New Hampshire University In the United States, women are allowed a certain level of luxury in having a large amount of control over the path they have taken. An American woman can be a business owner, a homeowner, a college graduate, a highly paid executive or a stay at home mother and wife. These are choices that we as individuals get to make with limited input from the men in our lives. We take guidance from our fathers, brothers and husbands but the ultimate decision lies with us. History shows us that this was not always the case in our country. Early on women were not allowed to own property, be educated or make any major decisions. Power rested in the hands of the men and it took many years to wrench some away. In the late 1800’s American women were beginning to realize that there was more to life then mothering and keeping house. The Suffragette movement was born out of a palpable desire to be a voice for change in the world and to that they could vote in the governance of the country. After many years of struggling, the 19th amendment was signed into law extending the right to vote so that it would not “be denied or abridged by the United States or by any State on account of......

Words: 829 - Pages: 4

Major Barbara Essay

...numerous wars are still occurring today. History shows that lives have been lost for fighting, that leads to little impact on the resolution of the war. In Bernard Shaw’s Major Barbara, Shaw presents the idea of “Money and Gunpowder,” which encompasses the entirety of the play. Living happy is only achieved through acquiring money and having enough power to be a master (94). Having money enables you to obtain the power of respect and control. It can buy a person anything they want, including relationships. Women are always interested in wealthy men to live a luxurious life. Money can be great, however if not careful, theft could occur and can leave the wealthy individual with nothing. Weapons can be used in many ways to help contain order and can protect a person’s life. However, weapons can be a problem because a person can feel too powerful owning a weapon and can harm others in a negative way. Money and Weapons are a means of maintaining salvation. In Major Barbara, the opening scene involves Lady Britomart informing her son Stephen that he is responsible enough to handle the affairs of the family. Both of Lady Britomarts daughters will be married, however her money cannot support every household. The first sister Sarah’s fiancé, Lomax, will obtain a trust fund at the age of 35. The other sister Barbara is a member of the Salvation Army and is together with a man named Adolphus Cusins. The family will meet with the father and military industrialist, Andrew Undershaft,......

Words: 2513 - Pages: 11

The Norris Company

...“Executive Summary” January 21, 2013 The Norris Company is home to three quality printing plants in various locations. The central plant is located just inside the Midvale town limit, and is managed by Chet Craig, an Ohio State graduate who has been with the Norris Company for close to twelve years. Chet feels confident in his accomplishments and contributions in his daily routine tasks. However, although he is getting the tasks at hand completed, he finds he is lacking the opportunity to devote time toward the special projects that come with the ‘executive’ status and pay for which he is recognized. Unsure of what path to follow, Chet is only able to slowly maneuver around these projects, one at a time. As unexpected issues arise throughout Chet’s day, he finds himself under more pressure, with less time to work on his scheduled tasks. His day begins with two employees away from work, one called in sick and the other truant, and both vacancies leave voids to be filled. As Chet completes his daily tour of the plant, he encounters an operator performing poorly, along with a press helper needing constant reassurance. With vital stock items diminishing quickly, and the plant running behind schedule, Chet dedicates much of his day dealing with routine tasks. Throughout the course of taking action, Chet is constantly interrupted with concerns that are unnecessary and unrelated to his current situations. Chet is faced with some of these problems due to a lack of......

Words: 519 - Pages: 3

Norris Case

...Question 3 Norris had decided for some time that he wanted to purchase a motel. After looking at several different areas, he settled on Port Stephens in New South Wales as offering both the potential for a business and the lifestyle he was seeking. He rang a number of real estate agents, inquiring whether they had any motels listed for sale. He finally found a motel and general business listed with an estate agent called Evatt. Evatt told Norris that once he got going in this business it would be a gold mine. Norris sought an accountant’s advice and then proceeded to buy the business. Within six months of buying the motel and general business Norris was broke because there were neither the tourist numbers nor the local population to sustain the business. Can Norris sue the estate agent for his negligent misstatements about the business? Will he succeed? Ignore all other areas of law. In this case provide, Norris a particular a businessman decided to purchase a motel in Port Stephens NSW. Finally he found a motel and also the estate agent called Evatt. Evatt told Norris that the business will be very profitable. After six months the motel was bankrupt by the lack of customers. Norris wonder whether can sue Evatt for negligent misstatements. In relation the material provided, the issue is whether Evatt owe Norris a duty of care. In this case we could speak about of Duty of care, which comes under the legal concept of negligence, and negligence belongs to the domain of......

Words: 680 - Pages: 3

Barbara Norris Case Study

...Term Paper Case Study: Barbara Norris, Leading Change in the General Surgery Unit Term Paper Case Study Hodges University HAS 3129 Professor Mary MacLaughlin 12/10/15 Table of Contents Introduction to the Case Study…………………………………………………………………………………………..1 Statement of the Problems………………………………………………………………………………………………..2 Generating Alternatives and Analyzing the Data……………………………………………………………….2 Selecting Decision Criteria…………………………………………………………………………………………………..3 Analyzing and Evaluating Alternatives and Action………………………………………………………………4 Recommendations and Implementation Plan…………………………………………………………………….6 Conclusion……………………………………………………………………………………………………………………………9 References………………………………………………………………………………………………………………………….10 Term Paper Case Study Barbara Norris: Leading Change in the General Surgery Unit Introduction to the Case Study Healthcare is defined as the maintenance and improvement of physical and mental health, especially through the provision of medical services ( Most healthcare organizations have a mission statement that reads something like this: Our mission is to provide extraordinary care, where the patient comes first, supported by world class education and research. The job of Nurse Manager within such an organization is to help patients by managing the nurses who care for them. This includes fostering a work place where nurses respect each other and feel valued while providing quality care to patients and their families. “A......

Words: 3154 - Pages: 13

Anita Norris Model Management

...diversity is becoming an important factor for all people in the modeling industry. Moreover, various races and backgrounds are becoming progressively noticeable. Anita Norris needs to be aware of the changing demographic trends in the modeling industry Technological Factors With the internet and digital technology, global networks of scouts and agencies have unlimited access to clients and models around the world. Agents are able to snap pictures and videos on digital cameras, and they can email these as virtual casting packages to clients anywhere around the globe. The modeling industry has benefited considerably from the start of the internet. Many of an agency’s typical costs, such as mailing headshots, booking models and paying for photo shoots had been considerably reduced, and, as a result, agents and models both experienced increases in income. Global forces Global networks of scouts and agencies have unprecedented access to clients and models around the world. With globalization, flexible manufacturing enables clothing to be quickly and cheaply produced in global commodity chains—fashion brand corporations start to outsource manufacturing overseas to decentralize production networks in developing countries. 1. MOST RELEVANT CONCLUSIONS FROM THE SWOT Internal Strengths -Anita Norris career as a scout at Wilhelmina agency-she honed her ability to identify and develop young quality talent and has been doing so for the past 11 years......

Words: 2018 - Pages: 9