Consumer Rights

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1. What is CAC ? Coalition Against Corruption (CAC) - Coalition against corruption is an initiative of Public Affairs Centre, along with Swabhimana, Towards Rural Urban Training and Housing (TRUTH), Consumer Rights Education and Awareness Trust (CREAT), Consumer Care Society (CCS) and Karuna Trust, which are dedicated non-profit organizations. CAC aims to combat corruption in government departments and agencies and to impart information about and assist with the Right to Information Act. CAC seeks to achieve its aims by facilitating cooperation among governmental institutions, NGOs and individuals towards implementation of actions that raise accountability in Government. CAC has established a HELPLINE- 6573-4444, where anti-corruption and RTI experts assist and support citizens in the redressal of complaints and grievances relating to corruption faced from public departments and agencies and for information on RTI related issues.

2. Can we know more about Public Affairs Centre? Public Affairs Centre (PAC) is a not for profit organization, established in 1994 with a mandate to improve the quality of governance in India. The creation of PAC was perhaps the first civil society-led institutional initiative to mobilize a demand for good governance in India. The focus of PAC is primarily in areas where citizens and civil society organizations can play a proactive role in improving governance. In this regard, PAC undertakes and supports research, disseminates research findings, facilitates collective citizen action through awareness raising and capacity building activities, and provides advisory services to state and non-state agencies. The Centre is globally known for its pioneering Citizen Report Cards, benchmarking studies used to improve public services, as well as their work on electoral transparency, public works quality monitoring…...

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...Consumer Protection Act 1986: After liberalization of economic policy, consumer goods have flooded the market as never before. Both foreign and India companies are introducing new products and brands with glossy and fancy packing as the middle and lower income groups are taking loans to-Companies still do not pay attention to the quality of their products and also do not value customer satisfaction. Very often a customer may get taken in by a misleading advertisement making tall claim as to the high quality and after-sales service. The consumer may discover later that the goods purchased by him are not up to the claims made by the manufacturer. Companies are not willing to invest in efficient after-sales service so long as their sales keep increasing. Newspaper columns can be seen to be full of complaints and many companies do not care to rectify the complaints. To enable the consumer to have his right to a deal, the consumer protection Act was passed in 1986. The Act promises to rectify all that and make accountant both the manufacture; s and providers of service. It provides for toe setting up of quasi-judicial bodies at district, state and national label for quick and inexpensive redressal of consumer grievances. Three groups-the consumer, registered voluntary consumer associations and the central and state government is covered by this facility. In case a group of person is seeking similar redressal, a class action suit can be filed or may be treated as a public interest......

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