Info Tech

In: Computers and Technology

Submitted By damiduncan
Words 665
Pages 3
Management Information Systems 14e
KENNETH C. LAUDON AND JANE P. LAUDON

CHAPTER 2
CASE 3

SUMMARY

GLOBAL E-BUSINESS AND COLLABORATION

How FedEx Works: Inside the Memphis Super Hub

The inside story of how enterprise-wide systems power the FedEx Memphis hub, the world’s largest air-cargo facility. This video describes the various business processes and information technologies used to process over 2 million packages a day at the Memphis
Hub. . L=2:05.

Systems

URL

CASE

http://www.youtube.com/watch?v=iYzQ7JSBIGU

FedEx was one of the first modern, ground/air, overnight package-delivery companies.
Founded in 1971, in 2015 FedEx is a $48 billion company operating in 220 countries, with a labor force of approximately 300,000. In a typical day, FedEx ships over 9 million packages worldwide. FedEx provides transportation, e-commerce, and business services. Founded by
Frederick W. Smith, the company was created to remedy what Smith viewed as inefficiency in the distribution system for air freight. Since that time, FedEx has garnered a reputation for revolutionary business practices, speed, and reliability. Their information systems are a critical component of their success. This video illustrates FedEx’s business processes and some of those systems in action.
The route a typical package takes from start to finish is as follows: First, a FedEx agent picks up a package and scans it, entering it into the system under a unique identification number.
It’s then transferred to a local or regional hub, or sorting center, via a truck containing other similar packages. Once it reaches the nearest sorting center, the packages are trucked to a nearby airport and taken to the Memphis Super Hub. The Memphis Super Hub is the largest package sorting facility in the world, handling 2.2 million packages daily with a workforce of

continued…...

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