Senior Specialist

In: Business and Management

Submitted By mohammed81
Words 1266
Pages 6
To accomplish and fulfill my desire to be happy in an environment where I can offer my experiences. To learn more as I grow in audit department which is willing to give me a chance to improve and use many other skills that I have and am willing to learn, if given the opportunity.
Motivated, personable business professional with college degree and a successful 8-years track record of operation field in call center. Recently completed CMA-Part one course. Dedicate, energetic and motivated team player seeking a career that would enable me to utilize intoaudit field. Ability to work successfully in averseand experience situations. Innovative problem solver, who thrives on challenges excels under pressure and gets the job done. Bright, confident and responsive individual, who possesses outstanding interpersonal skills and the ability to resolve problems and disputes.
Skills Summary
 Audit Skills
 Report Preparation
 Written Correspondence
 General Office Skills  Microsoft Office Skills
 Customer Service
 Scheduling
 Marketing & Sales  Professional Presentations
 Good command of both written & spoken English

Professional Experience
Call Center Supervisor - Senior Specialist Dec.-2010 to Present
 To ensure that the Call Centre agents are providing accurate information on all banking products to customers by using newly adopted tools and techniques, to work on achieving the set sales plan, achieve optimum customer satisfaction Author professional correspondence to customers and vendors.
 Monitor & coach agent’s calls to spot opportunities for any improvement in the service provided.
 Distribute workloads on subordinates, and set action priorities and time for implementation.
 Ensure that agents perform filing and carefully maintain bank data, documents & forms in an efficient and secure manner and according…...

Similar Documents

American Specialist Hospital, Nigeria

...AMERICAN SPECILIST HOSPITAL: NIGERIA BY Laruzzi Globally, health services are known to be provided at different levels by different agencies and specialists. In Nigeria, health services are taken care of by the three tiers of government, namely: The Federal, State and Local governments. These are also supported by organizations and the private individuals who establish and run private medical services. Traditional medical practitioners who serve the majority of the rural populace also belong to this privatized category. Several global organizations have played phenomenal roles in the development and sustenance of health services in Nigeria. Unfortunately a lot of these contributions go through government (mostly Federal government), which has kept very little or no record of the impact these contributions make. Another issue are the records of the exact cash amount of these contributions; they are sketchy, partly due to poor record-keeping and the volume of a contributions are in services, and in equipment and training, whose cash amount is usually difficult to establish. These organizations include WHO, the United States Agency for International Development (USAID), UNICEF, World Bank and British Technical Assistance (BTA). However, it has come to the knowledge of most researchers that the rural areas have several problems. According to research, the critical set back to development in most developing countries of the world is the lack of proper and......

Words: 3692 - Pages: 15

Senior Nutrition

...Definition Senior nutrition addresses the special dietary requirements of the elderly. Although wise food choices and a balanced diet are essential for older adults to maintain a healthy lifestyle and to promote longevity, there are various obstacles that prevent or limit seniors from practicing and benefiting from good eating habits. Such obstacles include loneliness, depression, economic concerns, lack of cooking skills or desire to cook, inadequate nutritional knowledge, reduced capacity to absorb and utilize nutrients, oral/dental problems and difficulty in chewing, loss of appetite, and eating/nutrient complications due to the use of various medications. In addition, older adults need certain vitamins and nutrients to aid in the maintenance of their health. Description Healthy eating and regular physical activity are necessary to maintain good health at any age. However, older persons, especially after the age of 50, often experience various obstacles that prevent them from following healthy diets. They experience reductions in metabolism (the rate at which the body burns energy) and changes in physiology that significantly affect their nutritional needs. The metabolic rate of an individual can decline as much as 30% over the lifetime, and lean muscle mass can decrease by as much as 25%, accompanied by an increase in body fat. These changes often require the use of lower calorie diets as well as changes in nutritional intake. Therefore, changes in habits,......

Words: 3441 - Pages: 14

It Specialist

...Critical Elements for IT Specialist (Policy and Planning) - 2210 A. IT Policy Development and Review • Review current and recommended IT best practices to develop and coordinate policies that implement the best IT practices for the organization. Perform at least (insert number depending on grade level, workload, etc.) reviews a year. • Proactively review existing IT policies for relevance to retain, modify, or recommend deletion of unneeded policies to ensure that policies are current and appropriate to the needs of the organization. B. Budgets and Portfolios • Provide accurate budget projections to management in order to establish an appropriate budget for the organization. • Frequently track budget expenditures for appropriateness and schedule. • Notify management in a timely fashion when the budget and/or expenditure timeline deviates by more than 7% from the plan. • Proactively monitor the ITS budget submissions and ensure data is entered into the portfolio management system in an accurate and timely manner. C. CPIC Management • Execute the IC’s CPIC policy within established standards and timeframes • Actively serve as the executive secretary to the IC’s CPIC Board. • Coordinates with others to ensure that the IT acquisitions are made in accordance with the IC’s CPIC policy. D. Contract Management • Coordinate with others to ensure that all contract SOWs accurately reflect the desired work and that the SOW contain all necessary details to not......

Words: 334 - Pages: 2

Senior Citizens

...conclusion, we as the younger generation should take better care of our senior citizens. Take care of their welfare and shower them with love like what we want ourselves to be treated by our younger generation when we are old. Family members, government agencies and non-government agencies should work together hand-in-hand to provide senior citizens with proper aids and support to enable them to live happily and comfortably. During my time working with this project visiting institutions and sitting down talking with a few elderly persons it made me realize that no matter what age you are or the state you are in you should be treated as any other regular person with respect. Senior Citizens are Human Beings, these people have feelings too. (Psalm 92:14) They will still yield fruit in old age; they shall be full of sap and very green. The Senior Citizen's Center was the idea of Sir. Clement Maynard, who along with a committee continues as a group to raise funds to complete the project and assist with its up keep. The Ministry of Housing and Social Development is responsible for the management of the Centre as well as assisting in the upkeep of the building and its surroundings. The Centre became operational on April 15, 1991 The purpose of the Day Care Centre is to provide a place for seniors who would otherwise spend the greater portion of their day alone. At the Centre, the seniors participate in supervised organized activities. They also......

Words: 282 - Pages: 2

Shortage of Specialists in Emergency Room

...Shortage of Specialists in Emergency Rooms In today’s emergency rooms, it has become routine to not be able to see a specialist for the ailment a patient came in for. Many times, except in absolute emergencies, the patient’s pain will be treated and they will be referred to a specialist’s office and directed to make an appointment for follow up care. Many issues play into the reduction of specialists available in the emergency room and range from the need to pay specialists for their time on call to many specialists choosing to be exclusively office-based and not participating in emergency room call at all. Differences in Organizations In a situation such as specialist shortages, for-profit and not-for-profit organizations in the general hospital setting do not have many differences. A large scale not-for-profit healthcare system may have the funds to pay stipends to specialists to take call at their facilities. A small stand-alone for-profit hospital may not have the funds to pay such stipends. “…study cites financial and legal disincentives that might make specialists reluctant to stay on-call. These include lack of payment due to the high number of uninsured patients using emergency departments and legal liabilities that lead to high insurance premiums for specialists,” (Robert Wood Johnson Foundation, 2011). The study above proves that the issues relating to the shortages are not a for-profit or not-for-profit issue but physician specific issues.......

Words: 1000 - Pages: 4

The Creed of the Specialist

...The creed of the Specialist No one gets away with more than I. I am a non Non-Commissioned Officer, a beast of burden. As a junior enlisted soldier I realize that I am a member of an under appreciated, much chastised group of soldiers which is known as the ribcage, or perhaps pancreas, of the Army. I am proud of myself and my fellow Specialists and will continue to bitch, whine and sham until the absolute last second regardless of the mission at hand. I will use my grade and position to avoid responsibility, accountability and any sense of presence of mind. Ignorance is my watchword. My two best excuses will always be on the tip of my tongue "I didn't know," and "It wasn't me." I will strive to remain invisible and unavailable for details. Never ever volunteer for anything is my rallying cry. I am aware of my role as a SPC and if you need me for anything, I'll be on appointment. I know the other soldiers, and I will always refer to them by their first name or in some cases derogatory nickname. On weekends, or days off I will consistently drink myself into oblivion, and I will never answer my phone. I understand that for a person in my hierarchal position, rewards are going to be few and far between, and punishment will always be swift and severe. Officers of my unit will have maximum time to accomplish their duties, because I will be accomplishing them for them. I will kiss up to their face and badmouth them behind their back, just like everyone else. I will be...

Words: 354 - Pages: 2

Hr Specialist

... Mohamed Gamal El Dousky Objective | * * Seeking a challenging position where I can utilize and develop my skills and experience background | Personal Information | * * Date of birth: 13thOctober 1985 * Military status: Postponed * Marital status: Single * Nationality: Egyptian * Religion: Muslim | Education | Faculty of Law, Zagazig University. Major Course of Study: (Law ) “2006” Degree: Good | Languages | Arabic (Mother Tongue) English (Spoken & Written) | Experience & References | * MOVEIN for Interiors, Finishing & Contracting * Position: HR Specialist * Sol Melia' Pharaoh (367 Rooms) Hotel 5* “International Chain. Spanish” based at Hurghada , Red Sea Position: Human Resources Specialist From: 01/11/2006 To:31/12/2007 | Computer qualifications | * Microsoft (Word and Excel under Windows,2000.2003.2007&XP –Power Point –Access-Outlook) * Comsys (Payroll)+ Matrix (Payroll)+( H.R. Solution) * Internet Use * | Training | * Training Housekeeping Skills. * One (Health & Safety protections course) * Quality trainer For Human Resources Division * G.U.E.S.T. Training Program the Sonesta Pharaoh Beach Resort * Off-Job Training Receptionist & Reservation (03 Months) Training. | Private Courses | * Intermediate English Course (Cambridge College) * Interpersonal Skills Level1......

Words: 383 - Pages: 2

Medical Administrative Specialist

...Outline In deciding to become a Medical Administrative Specialist, a person should research the job description, the requirements to become one, and the job outlook for the future. 1. Job Description A. physician practices; large healthcare and allied health organizations such as clinics, hospitals, and foundations; insurance companies; medical publishers; research organizations; and medical product manufacturers 2. Requirements A. Education 1. Associates Degree 2. Total of 68 credits B. Training 1. Internships 2. On-the-job 3. Job Outlook A. Various fields 1. Medical Transcriptionist 2. Insurance Billing B. Expected growth Medical Administrative Specialist In today’s job market of limited opportunities, it is necessary to choose a career path wisely. One sector of the economy with high growth prospects is the medical field. As such, a career in Medical Administration would appear to be a promising choice. However, there are many important aspects that must be taken into account before choosing to follow this career path. These aspects include salary, the large number of available jobs, and the job outlook for the future. When choosing a career, salary isn’t always the first thing to look at, but of course, should be considered. The pay varies greatly in the Healthcare Administration category, since there is a wide range of jobs. An entry-level professional who possesses an Associate’s in Healthcare......

Words: 666 - Pages: 3

Senior Project

...As apart of our senior project we have dedicated a special part of it to raising money strictly for Special Olympics by hosting events. But another major part of our project is charity links. The idea of charity links to most people is simple but much more thought and effort will go into this part than you would expect. We have previously explained in our essay plans why we are doing the charity links but the information we have lacked to present to you is how we will put this on. we have a commons area in front of our cafeteria and it is common that clubs and events sell products out there so this just what we plan to do. We will set up a table out there and sell links between lunches and even possibly classes. Just like all good fund raising stragies we will advertise that we are selling these charity links for a good cause and explain briefly why and how. We plan to make announcements during lunch and hang posters around the school and even possibly get in contact with the media kids to make an announcement for us. That’s how we plan to raise money by using our charming charity links in school so we can make a reasonable sized donation to Special Olympics through BPA we hope to raise at least $100. Senior Project The point in a senior project is to relate back to your tech area, we have taken BFM for the last 4 years starting at the end of our freshman year and ending in may of our senior year. To understand BFM you have to understand how far we have......

Words: 500 - Pages: 2


...the blood, semen, saliva, cervical fluid, pleural fluid (around the lungs), pericardial fluid (around the heart) and ascetic fluid (collected in the abdomen in liver disease). Pathologists specialize in a wide range of diseases including cancer. Tissue samples are observed under a microscope and the cellular pattern observed to help determine if a sample is cancerous or non-cancerous (benign). Pathologists also employ genetic studies and gene markers in the assessment of various diseases. Pathologists work in conjunction with clinicians to help them make decisions regarding the most appropriate treatments for different disease conditions. Pathologists may also conduct post mortems or autopsies to investigate the cause of death. These specialists are called forensic pathologists....

Words: 859 - Pages: 4

Seniors on the Rise

...Seniors on the Rise Their or three psychological shifts that need to be made when comfortably settling into aging gracefully. The first shift that needs to be made is shifting from work to a self-differentiation. Self-differentiation involves older people having the ability to separate themselves from their peers to have them be better psychologically and emotionally more adjusted. Being emotionally and psychologically well rounded tends to create higher self-esteem and eliminates self-doubt and negative stereotypes that are associated with old age. Some of the common stereotypes about being old relate to the decline in physical, cognitive, and social functioning. Those concerns are not that much of a concern with older adults that continue to remain active and positively engaged. A second adjustment involves shifting from body preoccupation to body transcendence. In this stage elderly people move from a state of questioning their aging features and self-doubt to acceptance. In this stage the individual makes the focus about self while still interacting and engaging family and having strong social networks. They are still able to enjoy their lives despite their declining health and physical appearance. The third adjustment involves shifting from self-preoccupation to self-transcendence. At this stage the elder adult realize that death is something that must be addressed. While some elderly people choose to have their families deal with the role of death and dying......

Words: 1099 - Pages: 5

Seniors in America

...marks the 50th anniversary of three of the nation’s most important programs for seniors—Medicare, Medicaid, and the Older Americans Act (OAA). It is also the year when advocates and policymakers from across the country will be discussing the future of aging services at the 2015 White House Conference on Aging. “These events offer the perfect opportunity for Congress to expand and reinforce its commitment to supporting older Americans’ health and economic security,” said Howard Bedlin, Vice President of Public Policy & Advocacy for the National Council on Aging (NCOA). “The aging population is growing rapidly, and seniors want to stay independent as long as possible. Now is the time to strengthen and expand aging services to meet the needs of all seniors, especially those who are struggling.” Specifically, NCOA urges Congress to: 1. Protect and assist low-income Medicare beneficiaries The Medicare Qualified Individual (QI) program pays Medicare Part B premiums for beneficiaries whose incomes are 120-135% of poverty—about $14,000-$15,750 per year. Without this assistance, these seniors would not be able to afford doctor visits. Congress temporarily extended QI to March 31, 2015, along with increases in Medicare physician payments. Momentum is building to permanently fix Medicare physician payments. Congress should make the QI program permanent at the same time and fund outreach to help seniors access this and other Medicare low-income benefits, since most who are......

Words: 923 - Pages: 4

Senior Essay

...Eden Tran Mr. Fisher 11 April 2016 Senior Project “Animal Experimentation” Every year millions of animals in the US are used for scientific and commercial experiments in order to create treatments and determine the safety of products or medications for human uses. The community must face the reality that the well being of animals must be sacrificed in order to successfully cure humanities’ diseases and prevent as many deaths as possible. Since there are many similarities within humans and animals, society was able to deepen understanding of the human body by continuously studying and experimenting on animals. For example, animal researchers have recently found a method to restore people’s visions using safe procedures after conducting several experiments on monkey and mice. However, people who are against the idea of animal experimentation argue that experimenting on them is inhumane and can be replaced animal experimentations by many other methods. Besides, those who opposes the idea would state that researchers are willing to allow animals to go through pain and suffering in order to protect humanity from the physical pain since the human race is selfish in general because society is only care focused on caring for the need and safely of themselves. Evidently, Aysha Akhtar is a neurologist and a public health specialist who brings up her experience at a neuroscience conference where a presenter shows a brief video clip of his animal experimentation, showing......

Words: 2974 - Pages: 12


...companies to search through many resumes manually to find the “right” candidate. Other sites solicit recommendations for positions. However, resumes are often “enhanced,” such that almost all candidates appear qualified, and information found in the resume or provided through a recommendation is simply not sufficient to make an educated hiring decision. Companies need more information and intelligent tools that make this screening process more accurate. 3.1.1. Market Size: The market size for both member segments in 2005 was as follows: Individual members segments Figures provide a visually attractive break in the text and summarize a lot of information in an easy-toread format. 1.3 M 7.4 M 24.4 M 3.7 M 134.5 M Senior college students Current employees Other college students Unemployed Graduate program students gre28833_c2a_062_081.indd 70 9/23/10 10:27 AM Writing a Marketing Plan Chapter Two Appendix 71 Company members segments 0.11 M 0.10 M 1.33 M 5.27 M Very small enterprises Medium enterprises Small enterprises Large enterprises The most critical issue in examining market size is the relationship between the number of companies and the number of workers employed, because sales are based on the number of positions (profiles purchased), not the number of companies that use the service. The following figure shows the number of people employed by each enterprise market segment as of January......

Words: 7293 - Pages: 30

Gti Specialist

...completo, va a necesitar semanal o mensualmente durante el transcurso del proyecto. El diagrama puede incluir una línea horizontal que representa la cantidad máxima de horas disponibles por parte de un recurso particular. Las barras que se extienden más allá de la cantidad máxima de las horas disponibles, identifican la necesidad de contar con una estrategia de optimización de recursos (Sección, tal como añadir recursos adicionales o modificar el cronograma. El Gráfico 9-6 muestra un ejemplo de histograma de recursos. © 2013 Project Management Institute. Guía de los Fundamentos para la Dirección de Proyectos (Guía del PMBOK®) — Quinta edición 265 9 - GESTIÓN DE LOS RECURSOS HUMANOS DEL PROYECTO Horas de Trabajo de los Diseñadores Senior 300 275 250 225 200 175 150 125 100 75 50 40 25 0 9 16 23 30 Ene 6 13 20 27 Feb 6 13 20 27 Mar 3 10 17 24 1 Abr 8 15 22 May Gráfico 9-6. Ejemplo de Histograma de Recursos ○○  lan de liberación del personal. Determinar el método y el calendario de liberación de los P miembros del equipo beneficia tanto al proyecto como a los miembros del equipo. Cuando se liberan los miembros del equipo de un proyecto, los costos asociados con esos recursos no siguen siendo cargados al proyecto, reduciendo así sus costos. La moral mejora cuando se ha planificado anticipadamente una transición gradual a los próximos proyectos. Un plan de liberación de personal también ayuda a mitigar los riesgos relativos a los recursos humanos que......

Words: 217430 - Pages: 870