Service Request Sr-Rm-022 for Riordan Manufacturing

In: Computers and Technology

Submitted By cmnoll04
Words 3731
Pages 15
Service Request SR-rm-022 for Riordan Manufacturing
Christina Noll
BSA/375
December 6, 2014
Instructor: Morton Smith

Service Request SR-rm-022 for Riordan Manufacturing

Before the project begins information needs to be gathered from key stakeholders and from observations of how the current system works and is used. Next this document will describe information-gathering techniques that can be used, as well as systems analysis tools that can and will be used for the project. This document will also identify key factors to ensure that information required for the project is gathered successfully. An explanation of the importance of the project scope, will be given. A description of the areas of project feasibility that will be examined will also be discussed.

Information will need to be gathered in two different ways. First information will be gathered from the key stakeholders, such as the President & Ceo- Dr. Michael Riordan, the Chief Operating Officer- Hugh McCauley, the Director of Human Resources- Yvonne McMillan, and the Chief Information Officer- Maria Trinth. These key stakeholders are important because they can explain what the current system is as well as how it is used. The second way is to gather information by observing how each employee uses the current system, notating key elements of the system that is used by all employees. Two techniques that are recommended to be used in the information-gathering process are, one-on-one interviews and/or a facilitated session. When using the one-on-one interview technique, each stakeholder will need to be interviewed to gather information on the current systems and to gather their ideas of how they would like the new system to work. This will also give an idea of what needs to be integrated into the new system. During the interview process, the stakeholders can also offer an observation of how the…...

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