Smith System Consulting

In: Computers and Technology

Submitted By mymnm08
Words 5798
Pages 24
Smith Systems Consulting
Boardman Management Group - Baderman Island Resort:
Word Processing Software Upgrade

Table of Contents Overview 3 Purpose and Projected Goals 4 Business requirements 5 Gathering Techniques 5 Recommendation 9 Options 9 Microsoft Office 2010 Professional and Open Office Comparison 10 Economic model 13 Risk Assessment 21 Projected Schedule 24 Testing Plan 26 Training 27 Further Training. 27 Maintenance and Support Plan 29 Testing Process Summary 29 Conclusion 30

Running Head: BMG World Processing Software Upgrade Proposal
Overview
The Baderman Island inclusive resort entity falls within the confines of Boardman Management Group, which specializes in various areas of tourism. The previously mentioned management group is a well-known host to many conferences centers, dream vacations, and destination resorts. Supporting business ventures include areas specializing in recreation, hotel, health promotion, dining, and entertainment.
Among the most notable is the Baderman Island Resort, which opened to the public in 2004, and consists of three hotel locations. Each location provides a variety of retail establishments from specialty shopping to fine dining. All Baderman locations are supervised by the Boardman Management Group.
Boardman Management Group (BMG) is constantly working to improve each entity within its group. The successful executions of past goals, and missions, have helped to mold BMG into a well-established management group. The focus of discussion with the group is to update and maintain a universal word processing solution among all entities. The goal is to meet current needs, with cutting-edge word processing features, and to establish a future-proof technology implementation, where applicable. The following is a proposal report that covers each of the objectives necessary to meet the BMG…...

Similar Documents

It Consulting

...differences. In any case where a situation, when the company’s operation and employee performance has an effect, this is what you call ethical issue. Let’s just say if something like a product had a recent change to the serial number or part number, this change was not passed down to everybody. The inspection team or tech support is blamed for this because it wasn’t passed down or changed into the system. The lack of communication was the process of this mistake, now the company will have to recall this product and label the newer addition. The course of action will take place by putting out a new policy with steps and procedures on how to pass down information for a better communication value. In this case decisions will have to be made like possible demotion, overtime or firing a team member from that position. Every job has to take action, or discipline to make sure it won’t happen again. Reference: Using Pricing to Increase Customer Loyalty by; Butcher, Stephan A (1998) Retrieved on November 12, 2012 Management consulting by: Philip A. Wickham and Louise Wickham (2008). Received on November 12, 2012 from Pearson Education Limited...

Words: 701 - Pages: 3

Consulting

...Consulting National Chains Dustin Riedemann Kaplan University IT402: IT Consulting Skills Prof:  Abdellah Tazi August 21, 2013 There are many different ways to look at whether or not the national chain should change their IT applications to help support the customer loyalty program. First the consultant needs to look at all the pros and cons of both changing the applications and the pros and cons of not changing the applications. First we can look at the pros of changing the IT applications to include a customer loyalty program. A good thing that may come out of changing the IT applications would be that the national chain would hope to keep the customers that the regional chain already has. This would help them to make more money and hopefully make the merger a success. This could also attract new customers that are looking to save money when shopping for their regular groceries. By promoting the customer loyalty program and telling potential customers that if they sign up for the program that they will be saving “x” amount on certain marked products, this will more than likely start to bring in more customers to the national chain because most people are always looking for a way to save money. This will also make the national chain more money because they will have more customers coming in and out of their doors, but they will still be making money off the products that they are selling, but they may not be making as much. A con to changing the IT applications to......

Words: 1682 - Pages: 7

Consulting

...There are two dimensions to consulting CONSULTING DIMENSIONS  Process   Consulting Tools   Frameworks Analysis Tools seniority Project structuring  Roles and responsibilities Execution  Sequencing - Workplan Client management 0 Typical Elements of Consulting Process  Problem Structuring : Key Issue Identification Team formation and Work-plan creation Problem Solving    Data collection and analysis Option generation and evaluation Recommendation    Syndication Implementation  The process is not sequential but iterative 1 Frameworks and Tools 2 Different frameworks / tools are available to address specific questions TOOLS Question  Theory Framework / Tool  Which industry will be globally competitive in the long term? How attractive is this industry? What is the demand likely to be? Porters Diamond   Porters Five Forces Demand Estimation    How is the industry evolving   Value chain analysis International Case Studies  Which business to focus on? Which to divest?    GE-McKinsey BCG matrix SWOT 3 Different frameworks / tools are available to address specific questions TOOLS Question  Theory Framework / Tool   What are the broad competitive strategies? What are the opportunities for growth? Discipline of market leaders Generic strategies Ansoff Matrix 7 degrees of freedom      Market......

Words: 2506 - Pages: 11

Smith Systems Consulting - City of Kelsey

...Smith Systems Consulting – City of Kelsey Smith Systems Consulting – City of Kelsey Starting his small business in Kelsey, Blair Smith, founder of Smith Systems Consulting, Inc., has recruited several employees from the town to work as technology consultants for his thriving business. Smith Systems Consulting serves the City of Kelsey for the majority of its information technology needs. Transportation, manufacturing, retail, education, financial services, and healthcare are industries that are clients for technology services of Smith Systems Consulting. The company recognizes its strengths as including providing development solutions to business information processes; integrating business process technology services and support; strengthening existing business processes by the practical application of new technologies; and providing business relevant analysis, design, development, and implementation services in information technology areas of: networks and communication, database, and application programming. Community Involvement and Responsibility The community responsibility Smith Systems Consulting provides to the City of Kelsey is to maintain all the city’s information technology needs by establishes and supporting networks, databases, applications, and websites. All are imperative in today’s technologically advancing world for success of a corporation. Some of the companies that Smith System Consulting serves in the City of Kelsey include Riordan Manufacturing,......

Words: 352 - Pages: 2

Cmgt445 Smith Consulting

...Smith Consulting Plan Smith Consulting Plan CMGT/445 October 10, 2011 Smith Consulting Plan Boardman Management should hire Smith Systems Consulting for this project and give them complete control over the entire execution of the project, starting right from the analysis part to the final implementation of the project as Smith Systems Consulting is an expert in implementation of such software programs in organizations like Baderman Island Resort. To start the engagement with Smith Systems, Boardman Management should set up an initial meeting with the consulting team members and make them aware about their needs and requirements and expectations from the engagement, so that there is clarity on the expectations about the project as well as deliverable. This is important to ensure that there is clarity on expectations about the project between both parties and requirements of the project are well understood by Smith Systems Consulting. During this initial meeting, all queries and concerns can be resolved and agreement upon scope of the project can be finalized. After the engagement contract is signed, Boardman Management should assign a dedicated team to assist Smith's team in the implementation of the plan. This team will help consulting team members in securing cooperation from the employees, providing them necessary information and resources and will act as an interface between the organizational management and consulting team members. This is important to dedicate......

Words: 725 - Pages: 3

Consulting

...Week 2 Assignment-Consulting Jennifer Avalos MAN 324 March 7, 2015 Dr. John Elmer Week 2 Assignment- Consulting “A consultant is who claims expertise in a particular arena, and advises on increased efficiency, decision making, and other aspects of management (Consultant, 2012).” Throughout my career path consulting has played an important role in my everyday work experience. Being in the healthcare field we face dramatic changes when it comes to customer conduct, market dynamic forces, and regulatory demands. As a Junior Executive for Scripps Hospitals one of my focuses is to ensure value care for patients and also reduce cost and increase revenues. Also, play the role of consultant with situations that the day might bring towards our hospital. One consulting incident that I recall from not too long ago was to develop a faster process of opening and renewing contracts with insurance companies and accelerate the process of payment for services. “Most typically, the provider and payor begin negotiating contract renewals nine months before the contract is up. Most contracts are one to three years in duration, so these negotiations happen quite frequently (Weiss, 2012).” It was currently taking very long for us to serve our contract payors and that made our customer service skills below average. Insurance companies doubted on whether to renew contracts with us due to this issue. To make matters worse, it also delayed payments which affected our finances. I was......

Words: 526 - Pages: 3

Consulting

...CRM. We develop criteria for process selection and identify five key CRM processes. Third, we propose a strategic conceptual framework that is constructed of these five processes and examine the components of each process. The development of this framework is a response to a challenge by Reinartz, Krafft, and Hoyer (2004), who critiAdrian Payne is Professor of Services and Relationship Marketing and Director of the Centre for CRM (e-mail: a.payne@cranfield.ac.uk), and Pennie Frow is Visiting Fellow in Marketing (e-mail: p.frow@cranfield.ac. uk), Cranfield School of Management, Cranfield University. The authors acknowledge the financial support of BT plc and SAS with this research, and they thank the three anonymous JM reviewers and the consulting editors for their helpful comments on previous versions of this article. © 2005, American Marketing Association ISSN: 0022-2429 (print), 1547-7185 (electronic) 167 or a relational database for SFA. This lack of a widely accepted and appropriate definition of CRM can contribute to the failure of a CRM project when an organization views CRM from a limited technology perspective or undertakes CRM on a fragmented basis. The definitions and descriptions of CRM that different authors and authorities use vary considerably, signifying a variety of CRM viewpoints. To identify alternative perspectives of CRM, we considered definitions and descriptions of CRM from a range of sources, which we summarize in the Appendix. We excluded......

Words: 7859 - Pages: 32

Smith Systems Consulting

... Final Project: System Upgrade Scenario Smith Systems Consulting has been providing Web and Business Application services since 1994. During nearly 20 years of business, Smith Systems Consulting’s systems have required several upgrades. This scenario is meant to detail their most recent upgrade and will assume that much of the infrastructure is in place (i.e. networking cable is either Cat5e or Cat6, networking devices such as hubs, switches, routers, and wireless access points are in place and firmware is current, hardware such as printers and scanners are capable of supporting current and future needs; monitors, input devices, and workstation PC’s are capable of supporting current software requirements) and will focus on new hardware such as servers as well as new or updated software. The desired result of this project is to maintain both client and internal data security and integrity and ensure there is as little interruption to Smith Systems Consulting and their clients’ workflow as possible. A project team has been selected from within and has been tasked with planning and implementing this project. Before the project can begin, time must be spent in the planning phase. By not planning how the project will advance, resources such as time, money, and man-hours will be wasted. The members of the team must research the business implications, perform a SWOT analysis, identify the stakeholders, prepare a scope statement and SOW, and provide specific details of what...

Words: 2840 - Pages: 12

Consulting

...Consulting One of the first jobs I had was as an aide in a nursing home. The main issue I experienced there was lack of supplies for patient care and the high turnover of employees. At the beginning of each shift, there was a scramble to load the cart with clean linen and towels. It was basically a first come, first serve situation. There was never enough aides to properly take care of the patients. With each aide responsible for ten or more patients, many times patients would be confined to their beds waiting to be fed, changed, or bathed. This was not acceptable. The management was focused on profits, not care. They did not listen to the concerns of the employees that were directly involved with patient care, yet set high expectations for employee productivity. Reengineering, defined as “the fundament rethinking and radical design of business process to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed” (Chase, 2006). Before making any recommendation on reengineering the business, I would first evaluate the business and determine how the business operates. Looking at all aspects of the business will allow me to see the decision making process management utilizes (Business Consulting Through Development and Optimization, 2011), how they deal with problems, treat their employees and the income gained or loss by not having the proper aide to patient ratios. My InnerView, Inc., is a company that......

Words: 593 - Pages: 3

Consulting

...CONSULTING FAQ ▪ Objective This is a BITS2BSCHOOL initiative to form a ‘Frequently Asked Questionnaire’ on Management Consulting for the aspiring consultants on this e-group. This FAQ has been compiled from answers provided by a panel of Consultant BITSians, to consulting relating questions posed by this group. ▪ FAQ Structure The questions have been classified into the following sections: B Schools and Academic background (pre and during MBA) Professional work experience (pre MBA) and expectations Post MBA Consulting experience Interpersonal Skills and Networking FAQ B SCHOOLS AND ACADEMIC BACKGROUND (PRE AND DURING MBA) Q1. When evaluating MBA programs, what are the key characteristics to consider for an aspiring consultant? In other words, what are the different parameters based on which, one can shortlist & differentiate universities for a consulting major. While Consulting companies recruit heavily from a core set of schools (typically 5 or 6 top schools), almost all Consulting firms recruit from most of the top 10 or top 15 schools. When evaluating an MBA program, it is important to consider the location, interest in living there and how good the program is. One can gather this information by networking with alumni and current students. While targeting a school with consulting in mind is one way to go, it is essential to keep an open mind. Most students figure out their interests and career paths while at school and not before.......

Words: 2669 - Pages: 11

Smith Consulting Database Environment

...Smith Consulting Database Environment Student Name DBM/380 Date: Instructor name: Smith Consulting Database Environment Smith Consulting’s current employee management system is inefficient involving a one table database, which produces duplication of many attributes throughout the system. The first iteration of database design provided a new version consisting of various one-to-many relationships to link its various modules. There are currently four modules that consist of an employees, jobs, skills, and projects tables. Smith Consulting has many employees filling many jobs descriptions. Furthermore, each job position may encompass many skills. Finally, many employees may be working on many projects. This first iteration of database design provided a database model that is inadequate and requires a return to the database development life cycle (DDLC) to incorporate the needed many-to-many relationships among tables for efficient allocation of human resources in order to better meet company customer needs. An analysis of the database environment has surfaced the various problems and constraints with the current system. This in turn has determined the scope and boundaries for the new system version. An overall objective and supporting objectives provided the needed data specifications, which is depicted in a logical model table and database schema. Database Environment Analysis The current database environment involves a one table database. This current system has......

Words: 2475 - Pages: 10

Smith Consulting Plan

...Smith Consulting Plan Joy Waters CMGT/445 October 10, 2011 Paul Stokes Smith Consulting Plan Boardman Management should hire Smith Systems Consulting for this project and give them complete control over the entire execution of the project, starting right from the analysis part to the final implementation of the project as Smith Systems Consulting is an expert in implementation of such software programs in organizations like Baderman Island Resort. To start the engagement with Smith Systems, Boardman Management should set up an initial meeting with the consulting team members and make them aware about their needs and requirements and expectations from the engagement, so that there is clarity on the expectations about the project as well as deliverable. This is important to ensure that there is clarity on expectations about the project between both parties and requirements of the project are well understood by Smith Systems Consulting. During this initial meeting, all queries and concerns can be resolved and agreement upon scope of the project can be finalized. After the engagement contract is signed, Boardman Management should assign a dedicated team to assist Smith's team in the implementation of the plan. This team will help consulting team members in securing cooperation from the employees, providing them necessary information and resources and will act as an interface between the organizational management and consulting team members. This is...

Words: 726 - Pages: 3

Horizon Consulting Patti Smith Case Study

...Horizon Consulting Patti Smith looked up at the bright blue Carolina sky before she entered the offices of Horizon Consulting. Today was Friday, which meant she needed to prepare for the weekly status report meeting. Horizon Consulting is a custom software development company that offers fully integrated mobile application services for iPhone ™ , Android ™ , Windows Mobile ® and BlackBerry ® platforms. Horizon was founded by James Thrasher, a former Marketing executive, who quickly saw the potential for digital marketing via smartphones. Horizon enjoyed initial success in sports marketing, but quickly expanded to other industries. A key to their success was the decline in cost for developing smartphone applications which expanded the client base. The decline in cost was primarily due to learning curve and ability to build customized solutions on established platforms. Patti Smith was a late bloomer who went back to college after working in the restaurant business for nine years. She and her former husband had tried unsuc-cessfully to operate a vegetarian restaurant in Golden, Colorado. After her di-vorce, she returned to University of Colorado where she majored in Management Information Systems with a minor in Marketing. While she enjoyed her marketing classes much more than her MIS classes, she felt the IT know- how acquired would give her an advantage in the job market. This turned out to be true as Horizon hired her to be an Account Manager soon after graduation. Patti......

Words: 1780 - Pages: 8

Smith & Nephew Legion Verilast Knee System

...life & enjoy physical activities again? If you suffer from any of these problems Smith & Nephew’s Legion Verilast Knee System might be able to give you back your life. The Legion Verilast Knee System is Smith & Nephew’s flagship reconstructive knee system. The Legion Verilast Knee System is lab tested to last 30 years. This knee system has brought relieve to many suffering from serve arthritis. Arthritis occurs when the cartilage in the joints and causes bone on bone in the knee joint. This can cause serve pain and aching in the joints. The Legion Verilast Knee System can end the pain and offer you a fresh start on life. Still not convinced Legion Verilast Knee System can bring you back an active lifestyle. Then go to our website www.smithnephew.com/us/patients and read testimony from tennis legend Billie Jean King who has had a double knee replacement. If we can get this aging athlete back running on the tennis court, we are sure we can revitalize you life too. We are convinced that our product will be a valuable investment to regaining your lifestyle again. Now are you ready to make the next step in changing your lifestyle. Just do not sit there in pain, call your physician and find out if you would be a candidate for a Legion Verilast Knee System to relieve your pain. Take action now, get back to living the active lifestyle you use to live. Get a Legion Verilast Knee System and start running the marathon of life....

Words: 287 - Pages: 2

Consulting

...w w w. p f e i f f e r. c o m Essential resources for training and HR professionals “Elaine’s practical zest of ‘yes, you can do it now—here, let me show you how’ takes you by the hand to build the marketing plan of your business and gets you into action immediately. An easy read and helpful resource that makes marketing the game to play.” —Aviv Shahar, president, Amber Network “What a treasure of proven marketing insights! Elaine Biech has the market cornered on advice for successful consulting, and her latest effort is rich with tips and tricks of the trade. She asks the right questions to guide the consultant to a new understanding of a true marketing approach. I recommend this book to every consulting professional as a must-have reference.” —Rex Gatto, Ph.D., Gatto Training Associates “The subtitle of this book could be ‘The Great Idea Dream Factory.’ Imaginative tips fill each page. Elaine’s marketing lessons are useful and easy to apply to every consulting practice. If you are starting a career as a consultant Monday morning, be sure to read this book by Sunday night.” —Jean Lamkin, director of career development, Landmark Publishing Group “For anyone who has had a great service or product, you learn painfully fast that it’s the marketing that makes it viable. This book is a great ‘how to’ in making marketing easier and more engaging than you thought possible. I have been a client of ebb associates for years and have personally experienced......

Words: 92609 - Pages: 371